Friday, October 5, 2012

Updated - My Experience Ordering from oldnavy.com

Upon checking my Maybank account balance (yang maha sedikit itu), I saw several questionable transactions were made using my debit card. I was like "Cilaka apa pulak ni, charge debit card aku 3 kali?!!". Jangan contohi aku. You should not curse. :P

To make things worse, husband was around T_T. Panic! Panic! Guilty feeling creeping up. Ntah apa yang guilty pon taktau. Since I knew about HopShopGo, this was not my first time using MY debit card to buy stuffs from the States. 
Tengok yang dalam boxed aje plis.

On 28th September 2012 (Friday), I purchased some clothing for who else? Fifi and Jasmine la, from oldnavy.com. Kan dah nak sejuk2 ni, kena la top up baju. Inilah dia hidup di negara 4 musim. Pakai baju sekejap sekejap. Eh meleret. Sambung - 

The total came up to $66.30. Right after I got a confirmation email from them, I checked my account balance. Yes, I saw the transaction, $66.30. It was a PREAUTH (pre-authentication debit kalau tak silap). Kiranya belom potong betul2 tapi dah potong dah duitnya. Paham ke? Sapa guna debit card mesti faham. As an example, if you buy gas using your debit card at Petronas/Shell etc, you will be charged RM200 + your gas amount. After a few business days (3-5), that RM200 will be refund to your account. 

Ok faham?

Days went by, and on 3rd October 2012,I was so over the moon (Hahahaha) that I got email saying my purchase was shipped, but they were in two separate shipments. Ok fine lah. The items are on the way. Aku pun gembira dan biar. Mestilah gembira berbunga bunga hati gitu. I did not check what were shipped in which shipment and the total amount.

And today 4th October 2012, masa bayar2 hutang bagai, I checked my Maybank account balance again, and I was shocked upon seeing my balance was not what it was supposed to be. "Apsal sikit beno duit ni? Apa aku beli? ()@!#*!@)#^&*!@#!@" Ada extra $59.90 and then another one $6.40. "Biadap! Sapa buat kerja ni?"

Stress ok? Tweet sana. Tweet sini. I called Maybank, they said they can't do anything except if I want to cancel my card. Hoih mana boleh! I have parcel which are already on the way to HSG warehouse. If the card was cancelled, kang aku nak bayar HSG tu dengan apa? HSG guna Paypal, Paypal linked to my debit card. So told them not to cancel my card, I would contact Old Navy (ON)  first.

Mula mula aku email je ON. Tapi tak puas hati, aku call. I got to talk to one of their customer service agent and this is what was explained to me (more or less):

Yes I saw you were charged $66.30 and then $59.90 and another one $6.40. The first amount (yang ON) charge to your card was a preauth. That charge will be dropped as it has never happened. ON will only be charging customer once their items are shipped which are the other two.
But it DID happen Old Navy. It did... and you scared the hell out of (the unemployed) me. So in my case, that $66.30 will be refund in 3-5 business days depending on my bank. And the other two additional transactions tu yang betul. 

Eh bodoh kan mcmni? It would be a whole different story if I were using a credit card. But a debit card? It's real money (in the bank). What if I had a few standing payment instructions ke, auto-debit ke? Ha camne? Duit dah takdo ni? Buduh woi. Usually memang ada preauth tu, but standard sekali je lah. Takde lah bila dah ship tu nak charge lagi sekali. Kesimpulannya, mat saleh ni takde la pandai beno. Benda camni pon boleh dibuat policy. Hish. Kita lagi pandai (dalam membeli belah). Haha.

Itulah ceritanya. Sesapa nak shopping situ buleh je. Tapi harap tau la policy mereka yang nan satu ini.

So now I am waiting for the reverse charge (ke apa dia panggil?). Kalau tak dapat jugak, siap! But I am sure they will blame it on the bank sebab lambat. Tunggu je lah. Nanti aku update kalau dah dapat.

Doakan duit aku dapat balik. BYEEEEEEEEEEE!

++++++++++++++++++++

Old Navy replied my email.


Jumlah yang patut dipotong pon dah dipotong (Refer kotak biru dan pink di bawah)

Dah macam gaya orang emelem tunjuk2 gini. KAHKAHKAH.
Kotak merah je yang blom direturn. I gave Maybank a call again. Agent tu dah buat apa yang patut, cuma aku kena tunggu 16 hari bekerja untuk jumlah itu dipulangkan semula. 16 hari! Bapak lama. Tapi takpela asal pulangkan kataku. Kalau tak pulang jugak, akan kucontact kau semula kau Maybank.

Btw, aku tulis ni bukan untuk menakut2kan orang shopping online. Online shopping is the best. Hahaha. Cuma sebagai heads-up. Kalau nak shopping the si ON ni, guna lah credit card kalau ada. Aku rasa jadi macamni sebab aku guna debit card. Bukan credit card. Tanya orang yang guna credit card tak pernah jadi mcmni pulak. Bodoh kan? Debit card la bagus sebab confirm la ada duitnya. Hehe.

Ok tunggu lagi 16 hari bekerja. By that time, barang pon dah sampai Jepun ni ha kot. Pft!

4 comments:

Almiraz said...

Perkara macam ni lah buat I takut nak shopping online...sebab debit card dia potong on the spot kan...I dulu pun ada debit card linked to Paypal...mmg cautious gile..I doakan u get your money back...

Lin Ghazale said...

Sebenarnya paling selamat guna Paypal...

mimie hamdan said...

wang sudah dpt ke lom?

Lin Ghazale said...

Belom. :/