Monday, March 28, 2011

MAS Refund

Cerita pasal refund MAS sungguh panjang. Let me jot it in point forms:
*continue dari first call kata boleh refund and buy new ticket for Fifi*

1. Went to MAS office in KLIA, the officer said we cant refund. Such a waste of time and gas!
2. Called MAS Hotline the next day. The agent said we have to email ticketing office ke apa tah. So we emailed them. The officer wrote back that WE HAVE TO GO TO TICKETING OFFICE for refund process. Ya Rabbi.
3. Called MAS Hotline again. Now they said we can refund because Fifi's ticket has been remarked in their system. But we still have to go to ticketing office.

Menyusahkan tak? Kalau bole buat terus masa pegi KLIA haritu kan dah settle dah? Aku memang takde kuasa la nak gi KLIA dgn Fifi berdua je. I hope the office is open at night. So that we can settle this issue on Wednesday. Harap2 masa tu ada. Masa sangat cemburulah skrg.

Rasanya MAS kena rethink about their Flow chart balik lah. Supaya tak menyusahkan orang;

1. Kene betulkan system. Kenapa during sale period (I am talking about MATTA Fair), ticket infant tak bole adjust accordingly? Kenapa nak kene ikut sama mcm harga adults? Dah salah kene plak customer pegi buat bende2 refund bagai.
2. Hotline dgn office kenalah sejajar. Jangan lah org hotline kata lain, then pegi office kata lain. Ingat gas tu free?
3. Janganlah air crew je yang bagus. Crew daratan pon kena baguslah. Ok? Geddit? Pandaaaiiiii.

Aku bercakap melalui pengalaman. Mungkin pengalaman anda lain. Apa2 pon naik MAS best. Kalau tak best, apa jadahnya aku gi beli tiket MAS. Kan?

Bye!

Lin Ghazale

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